I have been a Terminix customer for 17 years. Needless to say, I have never had a serious insect problem. A number of service representatives have been to my home over the years. What makes Terminix so exceptional is these representatives. They are professional, courteous, friendly, engaging and patient. I am not speaking about one or two people. Every one is the best I have ever seen. Terminix is obviously not just a job for them. I cannot think of another service company that compares. If someone asked me how to improve Terminix, I am sure I could think of nothing. Thank you for being such an exceptional company. Cary, NC